Complaints Section
Focal Persons for attending grievances/complaints of general public including Politically Exposed Persons (PEPs) against discriminatory practices at banks
Name of Designative Person: Raqia Mansoor Malik
Designation: Unit Head Complaint Management Unit
Department: Complaint Management Unit
Mailing Address: Complaint Management Unit, 7th Floor, Big City Plaza, Near Liberty Round About, Gulberg II, Lahore
Email:complaints@bop.com.pk
Officer Phone Number: 042-35871176
Name of Designative Person: Muhammad Rizwan Qureshi
Designation: Manager banking Mohtasib
Department: Complaint Management Unit
Mailing Address: Complaint Management Unit, 1st Floor, 6E, 9th lane Zamzama commercial,Phase 5, DHA , Karachi
Email: Rizwan.qureshi@bop.com.pk
Direct Line: 021- 35862377
The State Bank of Pakistan (SBP)
Designation: The Joint Director
Department: Special Unit, Consumer Protection-Department
Mailing Address: State Bank of Pakistan,.1.1. Chundrigar Road Karachi
Email: CPD.HelpDesk@sbp.org.pk
Phone: 021-99221935
Fax: 021-99218160