Credit Card FAQs
What types of Credit Cards are offered by BOP?
With BOP, you can avail Mastercard Credit card of following types:
1: Gold Credit Card
2: Platinum Credit Card
3: World Credit Card
How can I apply for BOP Credit Card?
Visit nearest BOP branch or call our helpline 111-267-200 or email at creditcard.info@bop.com
How How do I activate my BOP Credit Card?
Upon receiving your BOP Credit Card, simply call BOP phone banking at 111-267-200 from your registered contact number
What charges are applicable on BOP Card?
“Annual Fee” would be applicable when a Chip Card is issued on annual basis in advance. The amount payable would reflect on the customer billing statement.
Rs. 4,000 & Rs 2000 (Basic and Supplementary respectively) for Gold Credit Card
Rs. 10,000 & Rs 5,000 (Basic and Supplementary respectively) for Platinum Credit Card
Rs. 20,000 & Rs 10,000 (Basic and Supplementary respectively) for World Credit Card
How much is my credit limit?
Your credit limit is the maximum amount of credit approved by BOP. It is the amount that can be accessed through your credit card account. It also appears on your monthly statement.
What should I do if my Credit Card or any of my supplementary card is Lost, Stolen, Misplaced or Damaged?
In the event that the card(s) is lost, stolen, misplaced or damaged, please report it immediately to our BOP
How is my credit limit assigned?
The credit limit assigned to you is based on your income, net worth and credit worthiness determined from the information provided by you to us.
What is the minimum amount I have to pay?
The minimum amount payable by you is the minimum payment amount appearing on your credit card statement.
How and where do I make my monthly payments?
You can make your monthly payments by:
. Paying cash over the counter at any BOP branch.
. Auto Debit for BOP customers (minimum balance or total outstanding amount)
. From any other bank’s account by using 1Bill facility..
What if I have a discrepancy / error on my monthly statement?
If you notice any error or discrepancy in your monthly statement, report the matter to our 24-Hour Phone Banking Service immediately. In order to check statement entries and keep track of all your transactions, retain all your sales slips and printed receipts..
Please define different scenarios to levy service charges.
The following are different scenarios to levy service charges on the monthly bill statement.
Cash Advance / BTF: BOP cardholders can avail our Cash Advance Facility up to 50% of their credit limit. BOP also offers an easy and convenient way to settle their payments on all their existing credit cards with our Balance Transfer Facility (BTF). The service charges on both the aforementioned facilities are taken from the date of transaction (the customer is either a Transactor (explained below) or Revolver (explained below).
Example: If a customer avails cash advance or BTF of Rs10,000 on 01-01-2022 and pays the entire Rs. 10,000 on 06-1-2022, he /she will also be charged with a 5-day service charge on Rs. 10,000. In case of partial payment, please see the details under the heading Revolver.
Transactor: Transactions other than cash advance / BTF and fees are called retail transactions. Transactor is the cardholder who pays off all his/her liabilities (mentioned in monthly statement) within the due date and no services charges is levied on such an account.
Example: If a cardholder shops for Rs10,000 in a month and pays the entire amount of Rs10,000 within the due date, being the Transactor no service charges will be imposed, if there is no BTF and cash transactions / Call & Pay.
Revolver: Revolver is a cardholder who make minimum (as mentioned in cardholder statement) or less than full payment. For a first time revolver, service charges will be levied on all transactions appearing in the current statement and previous month’s statement from the date of the transactions. For a second time revolver, service charges will be levied on the balance carried forward from the billing cycle date and on all transactions from transactions dates appearing in the statement. Any SBS installment (if partially paid) will be treated as a retail transaction and services charges will be levied.
Example: If a cardholder shops for Rs10,000 in a month and pays Rs 5,000 by the due date, the Bank will first charge him/her on Rs10,000 till the date of partial payment i.e Rs5,000. And from the date of partial payment onward, charges will be on remaining Rs 5,000.
SBS/Installment Plan: BOP credit cardholders can convert any transaction with the amount of Rs3,000 and above to an installment payment plan. It gives the cardholder the flexibility to convert his/her large payments into small-equally monthly installments. The customer is billed with principal and service charges separately on every month.
What should I do if my address is changed?
To change your registered mailing address, please call our 24-Hour Phone Banking Service 111-267-200
What do I do if I encounter a problem with my Card Account?
If at any time, you face a problem regarding your BOP Credit Card, please call our 24-Hour Phone Banking Service 111-267-200
What should I do if my Card is lost?
If your Card is lost or stolen, please report it to our 24-Hour Phone Banking Service 111-267-200 immediately.
Can I exceed my assigned Credit Limit?
Yes, in case of medical emergencies or travel purposes you can exceed your assigned credit limit temporarily with the prior approval of BOP OR you can avail a permanent facility by calling our 24-Hour Phone Banking Service 111-267-200 or sending a signed written request. In case, you exceed the limit without the Bank’s prior approval, your card will be subject to Excess Limit Charges as per the Schedule of Charges.
Are chip cards safer to use than magnetic stripe cards?
Yes, Visa chip cards provide a higher level of security when used at a chip-reading terminal, because the technology in the chip makes it difficult to copy or counterfeit.
How will I know if my card has a chip?
When you receive your new card you will see a small gold shaped square on the top left hand side of your card.