Dear Customer, The Bank of Punjab, attach great importance to your complaints and suggestions, as we aim to achieve excellence through the highest standards of customer service. You can lodge your complaints / suggestions through any of the following channels:-
Following are the documents which can help you in lodging your complaint:
The above mentioned procedures apply to all banking complaints and disputes, including disputes related to ATMs, Electronic Funds Transfer, Mobile Banking, Internet Banking, Statement of Accounts, and fraud related claims.
We would love to hear from you. Call us at our UAN 111 - 267 - 200 for any query or complaint.
Feel free to visit any The Bank of Punjab Branch where our cordial staff readily help you out. To find your nearest branch Click here. You can also lodge your complaints / suggestions to head office at: Complaint Management Unit 7th Floor, Big City Plaza, Near Liberty Round About Gulberg III Lahore. Fax No. 042-35871289
If you feel your complaint has been treated with injustice and you are not satisfied with how we handled your complaint or for complaints which remain unattended/unresolved beyond the defined timeline mentioned above, you may approach directly to the Banking Mohtasib Pakistan on below mentioned details.
info@bankingmohtasib.gov.pk Banking Mohtasib Pakistan, Shaheen Complex, 5th Floor, M. R .Kiyani Road, Karachi. (+92 21) 99217334-38 (5 lines) Fax: (+92 21) 99217375 For further details, please refer to: www.bankingmohtasib.gov.pk/complaints.php